Oklav FAQ — All Your Answers to Your Questions Here

Joining Oklav's daily check-in and free spin activities is simple. Here's how:

• Log In: Your daily check-in is completed simply by logging into your Oklav account once a day.
• Go to the Promotions page: Go to the "Promotions" or "Offers" section from the menu. There you'll find active daily offers, free spins, and special events.
• Claim Offer: Click "Claim Now" next to any free spin offer and the free rounds will be added to the designated slot or game.
• Watch the Expiry: Most daily offers expire within 24 hours if unused. Make sure to use them on the same day you receive them.
• Keep Notifications On: Oklav will notify you via SMS or email whenever new free spins or special offers are available — keep those notifications on.

If a specific daily offer isn't showing, try refreshing the page or reach out to support.

Oklav regularly hosts sports and casino tournaments where thousands of members compete. The key rules are:

• Participation: To join an active tournament, go to the "Promotions" page, click on the tournament banner, and hit the "Join" button. Some tournaments require a minimum bet amount (e.g. ৳200).
• Earn Points: Place bets on selected games or Sports markets to earn points. Typically, a set number of points is awarded for every ৳100 wagered.
• Leaderboard: Leaderboard rankings are determined by points. Real-time rankings are visible on the page.
• Rewards: At the end of each tournament, the top 10–50 players receive rewards, which may include cash bonuses (৳500–৳50,000), free bets, or special vouchers. Prizes are credited to your wallet within 24 hours of the tournament ending.
• Warning: Attempting to accumulate points using multiple accounts from the same IP address or device may result in account suspension.

Here are the steps to update your Oklav profile information or link a mobile number:

• Edit Profile: After logging in, click your name or profile icon in the top right corner, then go to "Profile" or "My Account".
• Update Information: Click the edit icon to update your name, date of birth, or email. You may be required to confirm your current password before saving changes.
• Link or Change Mobile Number: Your current number will be shown under "Mobile Number" on your profile page. Click "Change" → enter your new number → verify with OTP → save.
• Important: Some details — such as your full name or national ID number — cannot be changed once verified. To update them, send a request with supporting documents to support@oklav.app.

For your security, log in with your verified mobile number and complete OTP verification to keep your account protected.

No — per Oklav's policy, each person is allowed only one account. Details on the reasoning behind this policy and its consequences:

• Why this rule exists: This policy exists to prevent bonus and offer abuse through multiple accounts, and to ensure a fair environment for all players.
• Verification: Oklav detects multiple accounts by identifying shared IP addresses, device IDs, payment numbers, or identity documents.
• Consequences: If multiple accounts are found, all accounts may be suspended or permanently closed, and any remaining balance may be forfeited.
• Issue with an Old Account: If you can't access an old account, recover it — don't open a new one. Contact support.

An accumulator (also known locally as a "multi-bet" or "parlay") lets you bet on the outcomes of 2 or more matches at once. If all selections are correct, the odds are multiplied to calculate your payout. Here's how to do it on Oklav:

• Add to Bet Slip: In the Sports section, click on your preferred odds for the first match — it will be added to your bet slip. Then add odds for the second and third matches.
• Accumulator Selections: If your bet slip contains 2 or more selections, an "Accumulator" or "Acca" option will automatically appear.
• Enter amount: Enter your stake (e.g. ৳500) and your potential winnings will be displayed instantly.
• Example: 3 matches with odds 1.8 + 2.0 + 2.5 — combined = 9.0. A ৳500 bet returns ৳4,500 on a win.
• Warning: If any single selection is wrong, the entire bet is lost — that's what makes accumulators higher risk.

There are multiple ways to get help at Oklav — each suited for different times:

• Live Chat (fastest): Click the chat icon at the bottom right of any page. You can chat in Bengali — average response time is 2–5 minutes. Availability: 24/7, 365 days a year.
• Email: Send a detailed message to support@oklav.app. You'll usually hear back within 3–6 hours. For complex issues, attach screenshots for a faster resolution.
• FAQ / Help Centre: This page covers common questions — search to find what you need.
• Support Language: Support available in both Bengali and English.

Before contacting support, have your account username and transaction ID (if applicable) ready — this will help resolve your issue faster.