This Privacy Policy applies to all services on the Oklav website and mobile app. By using Oklav, you are considered to have accepted this policy. For any questions, contact support@oklav.app.
01What Information We Collect
Oklav collects certain information from you — solely to provide platform services safely and securely. We never ask for information we don't need.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, Date of Birth, Gender |
Account Creation & Age Verification |
| Contact Information |
Email address, mobile number, physical address |
Account Security & Communication |
| Proof of Identity |
NID, Passport, Driving License |
KYC & AML Legal Obligations |
| Financial Information |
Payment methods, transaction history |
Deposit/Withdrawal Process |
| Betting Activity |
Bet history, wins and losses |
Service Improvement & Responsible Gaming |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
Oklav collects only the information listed above, and there is a clear reason behind collecting each item. You are always informed when your data is being collected, and your consent is obtained where required.
02How Your Information Is Used
Oklav uses your information for specific, limited purposes. Each purpose is clearly outlined below:
- Account Management: Your information is used to create, verify, and secure your account.
- Delivering Betting Services: To accurately record your bets and win/loss history.
- Payment processing: Financial information is used to process deposits and withdrawals securely.
- Customer support: To understand your issue and provide the right assistance.
- Responsible Gaming: Helps prevent problem gambling by analysing betting patterns.
- Fraud Prevention: To detect multiple accounts or suspicious activity.
- Service improvement: To understand which features are used most and improve the platform accordingly.
- Marketing (with consent): To send you relevant offers and promotions, with your consent.
Oklav never uses your data beyond its original purpose. If your data is ever needed for a new purpose, your consent will be obtained first.
03Who Your Information Is Shared With
Oklav never sells your data. However, in limited circumstances, certain information may be shared with trusted partners:
- Payment Provider: Only the information necessary to process payments with bKash, Nagad, Rocket, and banks.
- KYC Verification Provider: Licensed third-party services used for identity and age verification.
- Legal Authorities: Upon a court order or a lawful request from a regulatory authority.
- Cybersecurity: With systems that prevent fraud and money laundering.
Every partner is contractually bound to uphold Oklav's privacy standards. No partner may use your data for their own purposes.
Oklav never shares your information with advertising companies, data brokers, or any third party for commercial purposes.
04Cookies & Tracking Technologies
Oklav uses cookies and similar technologies on its website and app to enhance your experience and ensure security.
- Essential Cookies: Essential for login sessions and security — disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: Used to understand which parts of the site are most visited. No personal data is stored.
- Functional Cookies: To remember your language preferences and settings.
- Marketing Cookies: With your consent only — to show you relevant advertisements.
Most cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to stop working.
05How Long Your Data Is Retained
Oklav does not retain any data longer than necessary. The retention period for each data type is outlined below:
- Account Information: For as long as your account is active. Upon closure, up to 5 years as required by legal obligation.
- Financial Transaction Records: 5 years, in compliance with AML regulations.
- Betting history: For the duration your account is active, and for 2 years after closure.
- Customer Support Conversations: 1 year after the issue is resolved.
- Technical Logs: 90 days.
After the retention period, data is securely deleted or permanently anonymised.
06Your Privacy Rights
As an Oklav member, you have the following rights — and Oklav fully upholds each of them:
Right to Access
You may request to know what information Oklav holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Deletion
You may request deletion of your data unless we are legally required to retain it.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You can request your data in a downloadable format.
Right to Object
You can object to the use of your data for marketing or profiling.
To exercise any of these rights, email support@oklav.app. Oklav typically responds within 30 days.
07Children's & Minors' Privacy
Oklav is strictly for users aged 18 and above. We do not knowingly collect information from minors.
- Declaring your age at registration is mandatory.
- If an account holder is found to be a minor, the account will be closed and all associated data will be deleted.
- If a parent or guardian believes their child is using Oklav, please contact support immediately.
08Security Measures
Oklav uses industry-leading technical and administrative measures to protect your data:
- All data transfers are secured via SSL/TLS encryption.
- Payment information is stored in compliance with PCI DSS standards.
- Server access is restricted to authorized personnel only — and requires dual verification.
- Suspicious logins or activity are automatically detected and flagged.
- Regular penetration testing and security audits are conducted.
In the event of a security breach, Oklav will notify affected members within the legally required timeframe and take all necessary action.
09Privacy Policy Updates
Oklav may update this Privacy Policy when necessary. For any significant changes:
- You will be notified at least 14 days before any changes take effect.
- The "Last Updated" date at the top of the page will be revised.
- For significant changes, you will be notified by email with full details.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
10Contact Us
For any privacy-related questions or requests, please contact Oklav's Data Protection Officer:
- Email: support@oklav.app
- Live Chat: 24/7 from within the platform
- Response time: Typically within 3 business days
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